FAQ's
Please let us know via email if we haven't been able to answer your question. One of our team members will respond, and we will update the list below.
Q1
What time is check-in and check-out?
Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability at a cost of £10per hour.
Q2
Is breakfast included in the room rate?
Some of our rates include breakfast, and others do not. You can check this when booking your room, and add breakfast at the reception for a small additional cost.
Q3
Do you have parking available?
We do have on-site parking; however, it is limited and on a first-come, first-served basis.
There is also off-site parking located at London NW10 7UL next to the Runway Food Cabin.
This is around 2 2-minute walk from the hotel, under 0.1 miles from the hotel.
Both locations are paid via the RingGo App.
Q4
Is Wi-Fi available at the hotel?
Yes, free high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas.
Q5
Do you have a 24-hour reception?
Yes, our reception desk is open 24/7, and staff are always happy to assist you.
Q6
Which airports are close to the hotel?
The nearest airports are Heathrow (about 30 min.) and Luton Airport (around 45 min. ) by car or taxi.
Q7
How close is Wembley Stadium?
By driving or taxi you will be at stadium in 10-15 minutes. It takes around 25 mins via the bus and is around a 45 min walk.
Q8
Are towels and toiletries provided?
Yes, we provide fresh towels toiletries, and daily housekeeping.
Q9
What time is check-in and check-out?
Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability at a cost of £10per hour.
Q10
What languages do the staff speak?
All our staff speak English, and our team also includes members from Cyprus, Romania, and Iran. Who are fluent in Greek, Romanian, Farsi and Arabic.
Q11
Is there a lift/elevator?
Yes, the hotel is equipped with an elevator serving all floors.
Q12
Do you offer luggage storage?
Yes, we can store your luggage before check-in or after check-out at no extra charge.
Q13
How far is the hotel from central London?
Abbey Point Hotel is approximately 30–40 minutes from central London by public transport, depending on traffic and train schedules.
Q14
What public transport options are nearby?
The hotel is close to Stonebridge Park Station and several bus routes that connect directly to central London and nearby attractions.
Q15
Do you offer airport transfers?
We don’t have a direct airport shuttle, but we can arrange taxi or Uber services upon request.
Q16
Can I cancel or modify my reservation?
If you booked directly with us, please contact us by phone or email to change or cancel your reservation. For third-party bookings ( Booking.com, Expedia, etc.), please follow their cancellation policy.
Q17
What payment methods do you accept?
We accepted major credit and debit cards ( Visa, MasterCard) and contactless payments. Cash is also accepted.
Q18
Are pets allowed?
Unfortunately, pets are not allowed at the hotel.
Q19
Is there a bar in the hotel?
We have a bar on site open 24/7. Guests can enjoy a variety of drinks, coffee, and light snacks at any time of the day or night.
Q20
Do the rooms have air conditioning?
Yes, all rooms are air-conditioned and include free wi-fi, smart TV, and a private bathroom